Terms & conditions

Meubles Marchand advises you to carefully review these online purchase terms before making any transaction to be fully aware of all the elements surrounding such a transaction. Use of this site means that you agree unconditionally to these terms and conditions of use. Meubles Marchand reserves the right to update the terms and conditions without notice and at any time. Other terms and conditions than those described on this site may apply to your purchase. To know them, refer to your contract of sale.

Items offered online

The images published on this website reflect the merchandise as accurately as possible. However, Meuble Marchand can not guarantee that the color, finish or size of items are accurately described or reproduced. Some items must be assembled. The customer must read the maintenance manuals and read the manufacturer's warranty before using the product.

The merchandise available online does not reflect all the choices available in store. For more models, Meubles Marchand invites you to visit one of its three stores in Abitibi-Témiscamingue. 

All merchandise is available on command only.

Methods of payments

For the moment, this site accepts as online payment method :

  • Visa;
  • MasterCard;
  • American Express.

Currently, we can not accept online payments by debit cards, gift cards or Meubles Marchand credit cards. However, you can use them at any time in our stores. For security reasons and to prevent fraud, online purchases ordered by credit card from this website will be accepted by Meubles Marchand only if the name and billing address correspond to the name on the credit card and to the address shown on his or her credit card record. The sales taxes established during your purchase are those governed by the province.

Online purchase invoice

An online purchase invoice will be sent to the email address provided in the online purchase order.

Financing

Financing is available only for store purchases. However, you can visit our Financing section and fill out an online application to be pre-approved before moving to one of our stores. It is the responsibility of the customer to verify carefully his first statement of account of the financing company and to ensure that everything is in compliance.

Exchanges

We do not accept refunds. Only exchanges are accepted.

Each case of exchange of merchandise deserves to be evaluated according to its special features. We invite you to contact your Meubles Marchand store within 48 hours after delivery to exchange it at 1 888 868-8777.

In the event of damage or defects, you must report customer service within 48 hours of delivery (see return policy).

The unused product must be returned in its original condition and packaging. The exchange of the goods must be approved by Meubles Marchand. The assessment will be based on criteria such as the type of product, condition, color and other factors that may influence its resale price.

All costs of delivery, administration, handling or storage are non-refundable. The customer is responsible for the delivery charges applicable to the return and the packaging required.

Price adjustments 

Any price adjustment will be made within 14 days of purchase upon presentation of the original receipt. Certain conditions and exceptions may apply, please contact Meubles Marchand at 1 888 868-8777 for more details.

Delivery

Delivery is possible only 48 hours after the complete payment of the goods.The delivery policy applies only in the territory served.

Order processing time

As a result of your online purchase, please allow 4-6 weeks after your purchase online before you receive a call to confirm your delivery. This period includes the processing of the order, its order from the supplier (if not available in store) as well as its delivery and varies according to the availability of the goods and the delivery address.

The time may be much shorter if the merchandise is available in the store, about 4 to 5 business days before you receive your call to set the expected delivery date. The timeframe also varies depending on the city or region. We invite you to contact us at 1 888 868-8777 to check the availability of your merchandise and to know the time of the order associated with it.

Meubles Marchand is committed to delivering your merchandise on the confirmed date with you. On the other hand, some unforeseen circumstances could arise : difficult climatic conditions, delay in delivery of a supplier not respected, mechanical breakdown of a truck, etc. For these reasons, Meubles Marchand can not be held responsible for the failure to respect the expected date.

Territory served by delivery

Delivery is only possible on the territory of Abitibi-Témiscamingue and certain territories in Nord-du-Québec. If you wish to have goods delivered outside of this territory, please contact Meubles Marchand before making your purchase to verify the possibilities.

Costs associated with delivery

In order to meet the continual increases in freight, gasoline and environmental expenses, a $ 39.99 tax fee is applied for each delivery in the Abitibi-Témiscamingue territory. Delivery charges apply when exchanging merchandise too. See "Exchanges" section for more details. If you are absent at the time of delivery, additional charges will apply to plan a new delivery.

Pick up your old furniture

If you would like our delivery team to pick up your old furniture, then $ 59.99 is charged, which includes the delivery of your new furniture. Please note that there is no collection fee for old appliances and old mattresses. Meubles Marchand is not responsible for personal effects left in the merchandise picked up by deliverers. If we need to take back the old appliances from the customer, they must be disconnected and removed from their space of use.

Retrieve merchandise in store

You can easily pick up your ordered merchandise in one of our stores in Val-d'Or, Rouyn-Noranda or Villemontel. Just mention it to the member of our delivery team when you receive your call at the end of the order processing process.

Delivery conditions

Our delivery team will contact you 30 minutes before the scheduled date to confirm. Here's how to make sure you're ready at the agreed time :

  • The customer must ensure that the dimensions of the doorways, stairs and the planned storage space are large enough to allow deliverers to deliver and place the merchandise without any problem.
  • The customer's entrance must be clear and accessible at the time of delivery.
  • The signature of a person of legal age (18 years or older) is required upon delivery.
  • If necessary, the only doors that our drivers are allowed to remove are those with pivot hinges.
  • Our deliverers will unpack the merchandise, except the items that must be assembled by the customer or the plastic films of the manufacturer.
  • Our deliverers do not make any installation, connection or move furniture or appliance unless agreed and it must be entered on the contract and the fee of 39.99 $ must have been paid.
  • If difficult conditions arise on delivery, our delivery personnel will inform the customer and ask them to sign a disclaimer or to return to the store to choose other items.

Limits of purchase

Meubles Marchand reserves the right to refuse any order placed on its website. In the event of an order change or cancellation, we will communicate with you by email and / or to the billing address and / or telephone number provided at the time the order was placed. We reserve the right to limit or prohibit orders which, in our sole judgment, appear to have been passed by merchants, dealers or distributors.

Website's information modification

Although Meubles Marchand ensures that the information available on its website is updated and accurate at all times, errors, inaccuracies or omissions may occur. This is why Meubles Marchand can not guarantee that all products and services will be available when ordering. It can not also warrant the contents of the website, including, without limitation, product descriptions or illustrations, which may not be accurate or complete.

Meubles Marchand reserves the right to : correct any error, inaccuracy or omission at any time without notice or liability to you or anyone else; change at any time the products and services advertised or sold on the website, as well as the prices, charges and features of these products and services, promotional offers and any other content on this site without prior notice or liability to you; reject, correct, cancel or terminate all orders, including those that have already been accepted, for any reason and limit the quantities available for sale. All prices displayed on this website are in Canadian currency. Any purchase made with a price error is subject to rejection of the conclusion of the sale or, at least, modification of the sale.

Confidentiality of personal information 

Meubles Marchand respects your right of privacy protection. See our privacy policy for more information.

Disclaimer and indemnity

Meubles Marchand can not guarantee the accuracy, completeness or reliability of the website and its operation. Any disturbed or faulty transmission of information that can harm, interrupt or alter communications is a matter beyond our control. This is also the case with difficulty accessing the site or viruses that could be contracted during navigation. Meubles Marchand and its directors, officers, employees or representatives may under no circumstances be held liable for anything arising out of your use of the Web.

Electronic devices connection service

Difficult to connect your devices? Trust our experts! When buying electronics, you can take advantage of the connection service: • Urban areas of Val-d'Or and Amos: $ 49.99 plus taxes • Outdoor areas: $ 89.99 plus taxes.  These prices do not include delivery charges or any other administration fees.

Guarantee

The manufacturer's warranty covers the goods. For any problem or question related to its purchase, the customer must contact the after-sales service by calling 1 888 868-8777.

In order to ensure the validity of the mattress manufacturer's warranty, depending on the model, the customer may have to purchase a bed base with a central tab and a mattress cover. Subject to certain conditions, Meubles Marchand offers a guarantee of comfort. All details are available in store.

Meubles Marchand also offers protection plans.

Contact us

For questions or comments regarding online purchasing terms, please contact us at 1 888 868-8777 or by email at info@meublesmarchand.qc.ca.

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